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68 posts categorized "Retail"

June 29, 2015

6 Ways Text Message Marketing Tops Print Advertising

Print advertising has been a go-to way to reach potential customers for over a hundred years. Although it remains a viable marketing channel, digital and mobile marketing platforms have become more popular in recent years. One reason for this is that mobile marketing appeals to companies on a budget. The cost of reaching customers via mobile tends to be lower than creating a print marketing campaign.


Your current customers should be the first group to target with your ads.

One of the best ways to use mobile to connect with your customers is text message marketing. Commercial texts have an amazing 98 percent open rate. If you are deciding whether to spend your marketing budget on traditional print advertising or text message marketing, the following six benefits of texting will help you decide.

Reduced Costs

Print advertising can eat up your advertising budget, between the cost for the print supply and design, not to mention the fees for advertising in various magazine and newspapers. It can cost up to $20,000 to set up a print advertisement and another $3,000 to $30,000 to run it, depending on the magazine or newspaper, according to WebFX. Although you can have a relatively high return on investment with a successful ad, it remains a significant cost for businesses with a smaller marketing budget.


Reduce your marketing costs with text messaging.

Text message marketing costs much less. Most mobile agencies have a service fee of as little as $30 per month, or as high as $150 to $200 depending on the number of messages you send and any additional services you need. In addition to a lower service fee, text messaging also has a significantly lower development cost. You need to have a member of your team managing, writing, and sending the messages, but the overall cost of creation is much less than a print campaign.

Increased Impact and Engagement

Not only does text message marketing cost less, it can also result in a much larger return on investment because open rates and engagement are high. Text message marketing is an opt-in service, which means that 100 percent of the people receiving your messages want to see the offers, services, tips, and other information you send out. Additionally, with an open rate close to 100 percent, you can ensure that almost everyone will actually read your message. Even the best print advertisement does not have this level of customer impact.

Offer redemption is also higher with mobile marketing than with other forms of advertising. According to eMarketer, around 54 million consumers were expected to use mobile coupons in 2014, and mobile coupons are redeemed 10 times as often as print offers.

Direct and Immediate

When you distribute a text message, it is sent within seconds. This means that you can share information, offers, and deals instantly. Texting is a great way to communicate with customers about last-minute offers in order to boost sales. You can also quickly tell people about any changes, whether to your menu, the schedule of events, or other information. Alternatively, print advertisements are often designed and developed weeks or months in advance, making it difficult to create timely messages if you do not have all the information ahead of time.


Take advantage of the information you have to create specialized offers.

When you distribute text messages, you are sending messages to mobile users that most likely patronize your business. Therefore, you also have the capability to use further information about the recipients, such as their previous purchase data or geographic location, in order to personalize and customize your messages for a more direct impact.

Flexible and Easy to Quickly Change

Text messages are also quick and easy to change. If you find a mistake on print advertisement after it has been published, you have no recourse to take, unless you are re-running the ad at a later date. With text messages, you can quickly send out a second message retracting the first message and then share the correct information.

There's also flexibility with regards to message content and audiences. You can choose to send a message to a few people, or you can distribute a mass text to everyone on your contact list. You can easily adapt your messages, creating customized texts like appointment reminders, or sharing a special offer with a larger audience.

Easier to Track and Respond

It is very difficult to track your conversion rates and return on investment with print advertisements. You can only estimate the number of people who saw your ad, as well as whether it had any impact. Alternatively, it is easy to track and analyze the data for your texting campaign. You have real-time access to important metrics such as which customers have opened your messages and which have responded.


With real time data, you can adjust your plan right away for better results.

Eco-Friendly Approach

Another way that text message marketing tops print advertising is that it is a green channel. There is no paper waste; instead, everything is handled digitally. Offer redemption can be done by text message, rather than by a print coupon. With such a large number of people now looking for eco-friendly ways to conduct business, this may help you gain more customers.

These are just a few of the ways that text messaging may be more beneficial for your business than print advertising alone. But remember, the best way to utilize SMS marketing is to integrate it with a larger, cross-channel campaign that takes advantage of print, radio, TV, and digital advertising.

If you are ready to get started with your first text message marketing effort, try Club Texting for free.

June 24, 2015

Lightning Fast Feedback: How SMS Polls Can Benefit Your Business

To grow as a business, you need to recognize and respond to the needs and wants of your customer base. Your employees are not expected to be mind readers, which is why market research is such a valuable commodity. There are many different channels in which you can conduct a survey or user poll with your customers, including email, online, traditional mail, mobile apps, and text messages.


Surveys are an important component of market research.

More and more companies and organizations are turning to mass SMS for a better way to collect customer feedback, in addition to reaping the benefits of its marketing applications. Between its ease of application and higher response rates, there are many reasons to turn to mass SMS polls to find ways to improve your business, whether you are looking for ideas on new products or feedback on your performance.

Simple Set Up

One benefit of text message polls is that they have a simple set up, with no difficult coding required and the ability to create a message and send it to your customers in a matter of minutes. You only have to set up a few different keywords for each poll response. Then, you can compare the number of responders to each keyword to see which one is the most popular. Additionally, if you already have an online survey developed, you can simply text the link to your customers. It may be simple to set up, but it is also a flexible medium that allows you to develop a variety of polls and surveys to match your company's needs.

Immediate Feedback

Not only can you send out your poll or survey quickly, but you also benefit from immediate feedback with text messages. Text messages have a 98 percent open rate, and 90 percent are read within 3 minutes. Because people read texts so quickly, it also improves the speed at which they respond to your poll. A pilot study of the efficacy of text message surveys in low-income populations by BMC Public Health found that most people who responded to the survey did so within a short period of receipt. This quick response ensures you will get the data you need quickly.


No need to wait for SMS survey responses.

More Responses

More people choose to respond to polls and surveys with mass SMS than other channels. Because people prefer surveys through text over other mediums, they are more likely to not just respond but also answer more of the questions. The same BMC Public Health study found that people responded to 72 percent of multiple choice questions and 76 percent of Likert-like scale questions when using text messages.

Higher Quality Information

Not only will you get more responses when you use your mass SMS system for polls and surveys, but you also will get higher quality feedback and information. In another study done in collaboration between the University of Michigan Ann Arbor and New School University, researchers found that when interview-type surveys were done via SMS, the answers were of higher quality than when done through a voice interview, even if it was an automated system and not a real person.

Most likely, this is due to people feeling more comfortable with answering questions via text than verbally responding. Additionally, they can answer the questions in their own time, putting more thought and effort into it. With higher quality responses, you will have better information off of which to work when developing new policies, programs, products, or other changes to your business.

Easy to Use Analytics

Mass text messaging services also offer easy to read analytic data, which makes it easy for you to analyze the responses and act upon the data. Another benefit is real-time access to data, instead of having to wait for responses to come in and compile the information as you would with a paper survey. This allows you to start taking action immediately, if you feel it is necessary based upon the results.

If you are looking for an easy way to engage with your customers and find out their feelings about some aspect of your company, whether it is your customer support capabilities or a new product or service, the fastest, easiest, and most reliable way to do it is to conduct mass SMS polls. You can rely on the findings because you will have a larger response rate and better information.

Learn more about how texting can help your business in this informative Club Texting blog post.

June 22, 2015

Mass Texting 101: The Basics of SMS Marketing

People have become dependent upon mobile phones in today's society, and not just for communicating with friends and family. According to a study by Apigee, a startling 85 percent of users would rather go without drinking water than have to delete any of the apps on their smartphones.

Marketers have taken note, developing smart ways to capitalize on people's close relationship with their phone, including using text message marketing to reach customers. This type of marketing may be growing exponentially, but many business owners still have questions about it. This introduction to SMS marketing covers the fundamental information you need to know if you want to use it to connect with your target audience.

How Does Text Messaging Work?

Mass texting works very similarly to email campaigns. You simply have to determine what you wish to say and then create the template for it. Then, you use your mobile marketing partner's platform to input the message and distribute it to your contact list.


Take advantage of the prevalence of mobile phones with a text campaign.

How Do You Create Messages?

Creating messages is easy. You can say anything or send anything you want, as long as you stay within the 160 character limit. Most mobile marketing companies have a special website, platform, or app in which you write and edit your messages. You can choose to send a message right away or schedule several messages at a time. You can also create a template to make it easy for sending similar messages, such as appointment reminders.


Sending out appointment reminders has never been easier than with a text template.

When you create your message, you also want to ensure you include your signature to reduce any confusion by the recipient. You should never include abbreviations or text speak, as this could be confusing and appear unprofessional.

What is a Keyword?

The term keyword is used a lot in digital marketing, but its meaning in mass texting is slightly different. A keyword is a special word that prompts action. The most common use of keywords in text message marketing is for opting in to a campaign. Your potential customers text a word to a short code and number, which adds them to your contact list and sends them an automatic response. You can also set up keywords to send other automatic replies, including opting out of the service.

Why Does Your Mobile Subscriber List Play an Important Role?

Your mobile subscriber list plays an invaluable role to your campaign. The FCC has important regulations on using mass texting for advertisement purposes. One of the most significant regulations is that you must have written permission to send a customer a text message. Without your contact list, you cannot send messages to anyone, even if they have opted into other campaigns for your company.


Although you want your message to go to everyone, users must sign up.

Can You Select Just a Group of Subscribers to Text?

Most mass texting services allow you to create groups out of your subscriber list. This lets you create messages to send to a select number of clients rather than the entire list. You can use this capability for many different purposes, including sending messages to current customers, texting customers who have been inactive for awhile to bring them back to your place of business, and communicating with new subscribers who've just signed up to receive texts from you.

How Quickly Do Customers Receive a Text?

The speed at which the customers receive a text depends on several factors, including network coverage and your mobile marketing company. When the message is ready to send, first your text marketing platform has to connect with the compatible wireless network. Most texts are sent within a matter of seconds.

Does it Matter Which Carrier a Subscriber Uses?

The wireless carrier a subscriber uses could impact their ability to receive a text message. Most mass texting platforms work with major carriers; however, if a subscriber's network is not covered, then they will not be able to opt-in to your campaign. Therefore, it is best to use a platform recognized by as many different networks as possible. Additionally, the fees that your customer may incur, such as data fees and text rates, differ depending on the carrier and their individual plan.


Don't forget to check the compatible networks when signing up for mass text messaging.

SMS campaigns are easy to set up and start. You simply need to have a strategy, a mobile partner, and a mobile subscription list. If you would like to learn more about using keywords in your text marketing campaigns, read this informative Club Texting blog post.

June 18, 2015

5 Steps for Achieving Success with Your First Text Marketing Campaign

Over the past few years, mobile technology has seen exponential growth. Since 2013, spending on mobile marketing has grown 100 percent, according to Mobile Marketing Watch. Although many businesses have already jumped on board, there are still some companies missing out on this lucrative opportunity. Luckily, it is never too late to join the trend and reap the many benefits of text message marketing for your business. You simply have to follow five simple steps to achieve success.

Plan Your Strategy

Before you put the steps into motion to begin your text marketing campaign, take some time to plan your strategy. You should recognize what your goals are, such as building membership, attracting customers, driving sales, or some other business goal. This will allow you create a comprehensive plan of action in order to meet your goals.


Don't forget about the important planning stage when you start your first campaign.

You should also determine whether or not you plan to use text messages as a standalone tool or to complement your other marketing efforts, such as social media and email campaigns.

Choose the Right Mobile Communications Firm

Once you have an idea of your goals and process, you should shop around for the right mobile communications firm. The cost is not the only consideration you should make as you're deciding on a partner for your business. Different firms offer different features, including sharing or unique short codes, text to email options, and more. It's important to find a company whose products and services match your needs.

Build a Mobile Subscriber List

According to the FCC guidelines, anyone to whom you send a marketing text must have given written permission to your business. This means it is essential that you first build your mobile subscriber list before you start to distribute text messages.


Make sure to get permission before starting.

Even if you have permission to send email or have their number from another campaign, you still cannot use their number unless they have opted into the campaign. You also need to provide easy access to the terms and conditions and an easy-to-use opt out.

Create a Compelling Offer for Customers

The best way to build your subscription list is to share a compelling offer with customers as an incentive for joining your mobile program. For example, you could have a call to action in an advertisement that offers 20 percent off for texting a keyword to your short code or number.


When creating your offer, make sure it will be lucrative to customers.

Creating compelling offers does not end once you have started your campaign. You will need to continue to share special deals and other valuable messages, such as tips and reminders, to make the most of your text marketing efforts and engage with your customers over time.

Keep Your Messages Simple and Clear

When you create your text messages, it's important to stay within the 160 character limit. You also want to be sure that your message comes across without any confusion. Therefore, you should never use any abbreviations or text speak, even though it helps you say more in fewer characters. Not everyone understands these terms, and you run the risk of confusing your mobile subscribers.

You can start a successful mobile marketing effort in no time. Proper planning can help ensure that you create the right foundation for an effective text messaging campaign. If you are ready to take the first step, try Club Texting for free.

June 15, 2015

Is Your Business in a Summer Slump? Give it a Boost with Mobile Marketing

For many retail stores, summertime means a lull in business. Children out of school, families on vacation, and sunny weather enticing many to spend time outdoors can lead to a reduction in the total number of people visiting your store.


Summer can cause a reduction in sales, but there are ways to combat the summer slump.

However, summer does not have to mean reduced profits for your business. Here are a few ways mobile marketing can help to give your retail store a boost during the summer season.

Mobile-Only Sales

One way to increase your summer sales is to share special mobile-only sales with your customers. This provides an incentive for your mobile subscribers to come into your store and take advantage of exclusive, limited time offers. You can also target vacationers with mobile-only deals that can be advertised via text message, email, or your website.


Mobile marketing can help you connect with vacationers interested in taking advantage of your sales.

Most vacationers will not be able to print out coupons, but they will have their smartphones or tablets with them, according to a recent article on American Express Open Forum. Therefore, if you allow potential customers to redeem deals via their mobile devices, you may increase the number of vacationers taking advantage your offers.

Summer-Centric Promotions

Another way to boost your summertime sales is to provide deals and offers that tie-in closely with the season. For example, you can share special promotions related to the holidays, such as Memorial Day, Labor Day, July 4, Mother's Day, Father's Day, and back to school.


Create summer promotions around popular holidays to attract more customers.

You can also develop campaigns related to other popular summer events, such as baseball games or beach trips. There's also an opportunity to get creative with your specials, such as offering a "staycation" sales promotion for those who are not going on vacation, or developing a fun contest which encourages potential customers to submit photos of their favorite baseball park or beach in order to win a unique prize.

When you create promotions around summertime events, it's a good idea to try to tailor the items offered to the specific holiday or summer-centric activity, according to Signs.com. For example, on Memorial Day you may discount items that are Patriotic-themed or associated with summer, such as beach chairs, swimsuits, and barbeque grills, as this weekend is the official start of the season.

Timing is Everything

When you send out messages to your customers with your mobile marketing campaign, you want to be sure to choose the right time. The best way to attract the most attention is to send messages at peak times, which are different in the summer than the rest of the year because of the extended daylight hours and increased number of vacations. During the summertime, Wednesday tends to be the busiest day for sales during the week. According to data from Internet Retailer, approximately 16.1 percent of weekly revenue during June to August occur on Wednesday.

Cross-Channel Integration

Another way to boost your sales through mobile marketing is to integrate your promotions with your marketing efforts on other channels, especially social media. You can attract customers by posting details about your mobile program on social media, and then offer a special promotion if they opt-in to receive text messages from your business. No matter what time of year, people continue to engage on social media channels, which means that they will still be seeing your advertisements.


People still check social media during the summer, making integrated marketing efforts essential.

You can also increase your business with geo-targeted marketing approaches. Many people are on vacation, so they will be using their smartphones to find restaurants, stores, and other businesses while they are in the area. If you create advertisements that are geared towards local audiences, you can boost the overall foot traffic to your business over the summer.

Although summer may be associated with a decrease in sales, you can reduce the impact of the seasonal slump with targeted marketing campaigns. Mobile marketing, especially text messaging, can help you reach customers, inspire them to visit your store, and find those who are just passing through while on vacation, all of which will give your retail business a boost. Learn more about how your business can increase sales with SMS marketing any time of the year with this helpful Club Texting blog post.

June 08, 2015

How Local Retailers Can Use Text Message Marketing to Reach Customers Nearby

Whether you have a brick and mortar store, a club, a restaurant, a salon, or another type of local company, it's important to target your marketing efforts to the potential customers that live near your business. In order to expand your reach with a local audience, it is essential for your business to advertise digitally and explore mobile marketing to connect with customers. According to data from comScore, about 55 percent of Internet usage is undertaken on mobile devices. Additional data from Integrate Media Group emphasizes that many online searches, approximately 4 out of 5, are conducted to find local information, and the same percentage of people want to see ads that are targeted to their location.


Reach local customers with text message marketing.

There are many marketing channels available for local retailers, but one effective way to reach your nearby customers is through text message marketing. Before you send messages to any mobile users, you need to have their explicit permission. Therefore, it's important to advertise your mobile program to your local customers so that they will opt-in to receive offers, deals, and other notifications from your business.

In-Store Advertising for Mobile Program

One of the easiest ways to encourage local customers to participate in your mobile program is to advertise it in your store. This strategy works well because you will be targeting those who already are customers, increasing the chance that they will be interested in receiving mobile offers and other information sent via text.


Take advantage of the free space inside your store for advertising.

A simple poster or banner prominently placed can tell your customers about your text message program and provide instructions on how to subscribe. You can also add a call to action that encourages mobile users to send a text message to a keyword on other advertisements around your store. You can further motivate customers to opt-in by offering a special discount or offer redeemable that day if they subscribe to receive text message updates from your business.

Direct Mailings About Your Mobile Offers

Direct mailings are a traditional way for retailers and other businesses to let those within a specific geographic location know about their business as well as any special offers or discounts. If your goal is to increase subscriptions to your mobile program, you can send out a direct mailing including information about your text message offers.


Include a call to action in your direct mailing that encourages potential customers to opt into your text service.

If you are looking for a good reason to send out a direct mailing to try to increase your sales, then you can use your mobile campaign as a reason to communicate with your potential client base. Again, it always helps to offer some incentive for signing up to receive text messages from your business, such as a special offer or discount.

Targeted Online Advertising to Geographic Area

Your online advertising can also be easily targeted to a specific geographic area. Google AdWords, one of the most widely used marketing tools for online advertising, offers location targeting that allows you to choose the location in which your ads are seen.


Targeted online advertising ensures only those in your service area see your ads.

You can target globally, or target your reach to a particular zip code, city, county, state, or other service area. Many other online advertising companies similarly offer ways to target your marketing campaign to your service area.

When you develop your online advertising efforts, you can include specific messaging about your mobile program in the ads. Alternatively, you can add it to your website and landing pages so that when a potential customer clicks through they have an opportunity to sign up for your mobile program. Text message marketing can help you easily reach those within your service area and prompt them to visit your business. For ideas on how to increase your sales with SMS messages, read this helpful ClubTexting blog post.

June 01, 2015

5 Creative Ways to Boost Mobile Subscriptions with In-Store Advertising

Text message marketing is an inexpensive way to engage with customers and increase your sales. Mobile phones have become invaluable shopping tools for customers. Approximately 79 percent of mobile owners use their phone for shopping, and around 62 percent use them at least once a month to research potential purchases. These numbers are not just related to online shopping; those who often use their mobile phones as shopping tools spend 25 percent more money in store than those who do not, according to BestBuzz.

If you have a brick and mortar store, restaurant, club, salon, or other business or organization, you can use your space to advertise your mobile program and increase the number of subscriptions. You simply have to follow one or more of the following five creative methods for informing customers about your campaign.

Prominently Display Posters and Flyers

One of the best ways to use your physical space to increase subscriptions to your mobile program is to simply create custom ads and post them in high-traffic areas. You can display signs, banners, and other print advertisements that inform customers of your text message program near your registers, in the bathrooms, on or near the bar, in restaurant menus, at the end of an aisle, and more.


Even a blackboard menu can advertise your text campaign.

Although you do not want to overwhelm your customers, you should have more than one of these custom ads on display to increase awareness.

These ads will be even more successful if you include some special offer or incentive for signing up. Therefore, the best notice will ask your customers to text a keyword to a certain short code for a special discount they can use that day or in the future.

Piggyback on Other Promotions

Another way to capitalize on your in-store advertising is to piggyback off of your other advertisements and promotions. Approximately 70 percent of brand decisions are made in store. In-store advertisements can significantly influence customers' buying decisions.

Whenever you create posters and flyers about a new product, service, or event, consider adding a line about your text updates with a keyword and short code at the bottom. Additionally, you can use your mobile subscriptions as a way for customers to learn more information your products, services or events. On the same posters, add a call to action that encourages customers to text to learn more. Once they have sent a text, they will be subscribed to receive other offers and messages from your business.

Your Employees

You do not just have to advertise on your walls or registers; you can also use your employees to help spread the word. They can wear buttons or nametags with a message about your mobile program. Additionally, the employees can verbally inform customers at the register or other areas of your store about your text message offers and updates to increase awareness.


Have your employees spread the word.

Special Calls to Action on the Receipts

Whether your company is a club, restaurant, store, or other type of business, you probably have some form of receipt available for customers after they make purchases. This is the perfect place to include a message encouraging your customers to opt into your campaign by texting a keyword to a short code. Most people read the receipt at some point to reconcile their bank accounts, so this method can be quite effective for increasing your mobile subscriptions.

Link to Other Social Media Efforts

Another way to advertise your mobile subscription service in store is to tie it into your social media marketing creative. You can offer special promotions for scavenger hunts, check-in, photo tags on social media, and more. You can also add posters with QR codes in your store that will have additional information about an event or product. Integrating your mobile and social media marketing efforts can help you extend your reach.

To make the most of your text marketing efforts, you need to include information about your mobile program in a comprehensive marketing plan. By adding info to your print ads that you already have in store, you can ensure that customers are aware of your text updates, increasing the number of people who will choose to join the list.

Learn more about how SMS messages can increase sales by reading this ClubTexting blog post.

May 29, 2015

Text and Email Marketing: A Match Made in Heaven

Each individual channel of customer engagement has its unique benefits, which can be further enhanced by executing a marketing campaign in connection with a complementary channel. Therefore, to get the most out of your marketing plan, you should integrate your methods across channels, especially those that naturally complement one another, such as text and email marketing.


Cross channel marketing improves the success of your campaign.

Many companies do not take advantage integrating these two platforms. According to the Marketing Sherpa 2013 Email Marketing Benchmark Report, only 8 percent of companies integrate SMS with emails, compared to 75 percent who integrate email with their website and 56 percent who integrate it with social media. By omitting cross platform engagement with text and email, you miss out on a lucrative chance to further engage your potential customers and increase your conversion rates. Luckily, there are simple actions you can include in your marketing campaigns to take advantage of the complementary features of the two.

Adding a Mobile Call to Action

You can use your emails to increase your number of SMS message subscribers, while also increasing the level of interaction with your customers. Consider adding a call to action for your customers in your email marketing campaigns to text a keyword to your short code. To further incentivize your customers to participate, you can include an extra perk, such as a discount or offer, that will only be shared by text message.


Have your email customers text a keyword for a special offer.

In the text message response, you can add a link to your website to make it even easier for your customers to redeem any offers and patronize your business.

Follow up Your Emails with SMS Reminders

Another way that your SMS marketing efforts can complement your email blasts is to send a follow up reminder to your email subscribers via text message. According to research from SinglePoint, text message open rates are around 99 percent, compared to about 33 percent for email marketing. Therefore, many of your customers may never actually read your emails or engage with your company. By following up your email blasts with text messages, you can increase the number of people who see the message, while also reminding those who have already read the email to take action.

For example, you can send emails to your customer base about a special event, sale, or an offer. Then, you can follow up via text message after a period of time to remind them about the email offer or upcoming event. This works not only for businesses but also for shows and clubs. Your text messages will work as a reminder about your event or sale, increasing the number of participants.

Time Sensitive Offers to Mobile Subscribers

Statistics show that people respond to text messages much faster than emails. Therefore, you can take advantage by sending out special offers via text that are time sensitive.


Use texts for time sensitive deals and alerts.

For example, you can distribute discounts for event registration or offers for items that can only be redeemed that day. If you are a restaurant or club owner, you may want to send out discounts for a specific mealtime, such as lunch, happy hour, or dinner.

Integrating the Two

It is not just your text message campaigns that can complement your emails, but your emails can also have a role in complementing your SMS messages. You are limited in the number of characters you can include via text message. Most experts agree you should only send between 100 and 140 characters, which means that your message has to be short and sweet. However, you can extend your message by incorporating links with more information.


Add a link at the bottom of your text message for further information.

Additionally, you can provide a call to action where those who are interested can sign up to receive more information via email.

Email and SMS marketing easily integrate and complement one another to enhance the success of your marketing campaign. You can also easily integrate other channels into your marketing efforts, including social media and in-store advertising. By developing a cross-channel campaign, you can create additional avenues for engaging with your customers and increase your conversion rates and customer base.

Try ClubTexting for free to see how well text message marketing can work for your business.

May 26, 2015

5 Tips for Increasing Personalization in Your Text Message Marketing Campaigns


Personalizing your text message marketing campaigns can boost customer engagement.

Everyone knows how to send and open a text message. Even toddlers seem to be whizzes at this practice. But when it comes to setting up a killer text message marketing campaign, there are a few important things to consider. Rather than blasting out a generic text to everyone, personalizing the experience can help make your campaign more effective.

Here are 5 tips to help you boost the personalization of your text message marketing efforts.

1. Find Out Where Customers Are Located

It's simple to find out where your customers are located geographically. Tapping into location information can help you increase the personalized experiences customers get with your text messaging campaign.

A lot of key players are already using location data. Take Starbucks for example. The coffee giant asks customers to share their location via mobile, after which a map with nearby stores will populate. It's simple, painless, and gives customers exactly what they're looking for. As long as customers understand that there's a benefit to them taking action, they won't mind offering up their location.

2. Conduct Surveys to Learn More About Your Users

Encouraging mobile subscribers to take part in a poll can provide you with valuable insight and help you personalize your text message marketing. Text message polls can be effectively used to ask a bunch of carefully thought-out questions that collect specific information about your users interests and buying behaviors.

You can then use these responses to tailor specific texts and responses you send out to particular customer segments in order to create a more personalized experience for your users.

3. Identify Subscribers With Opt-Ins

Opting-in automatically turns your potential customers into subscribers, which is ideal for personalizing your SMS marketing campaign. When people opt-in, they do so using specific keywords, which provide important info for text message marketers.


Consumers are more apt to respond to more personalized texts as opposed to generic text message blasts.

After you've grown your subscriber list, you can then personalize their experience by using customized features, like specific product recommendations that you pull together based on past purchase data. When your subscribers see the benefits of being part of your list, they'll be more inclined to continue communicating with your business via text. They may even tell their friends about it!

4. Keep Tabs on Levels of Customer Engagement

It's important and helpful to pay close attention to how often your users engage with your marketing efforts. You want to be able to identify whether or not users are opening your messages and responding.

If they're not engaging at all, or as often as you would have hoped, you need to tweak things a bit. Perhaps the offer itself needs to be changed, or the call to action needs to be modified. If their engagement levels go up, you know you've piqued their interest. If not, keep testing until you've found that sweet spot.

5. Determine Your Customers' Personal Preferences

Your users can customize their preferences for you if you give them options to choose from. For example, you can ask your users which product lines are interesting to them. After they've provided their answer, you'll then have a clear indication of which offers you should be sending them.

Personalizing your text message communications will provide your customers with a more enjoyable experience without being intrusive. Text messaging is more than just a method of communication; it's also a way to collect pertinent information about your customers that you can then use to boost the relevancy of your future marketing campaigns.

Make Text Message Marketing Work For Your Business

Text message marketing has transformed the world of advertising. This method of communication is highly affordable, extremely effective, and easy to implement. With the right SMS marketing services, you can get your campaign up and running in no time. At Club Texting, we cover every angle of text marketing so your business can see immediate results.

Ready to reap the rewards of text message marketing? Try Club Texting for free today!

May 21, 2015

How to Write More Compelling Calls to Action


A strong call to action should encourage your customers to take the next step.

Text marketing is an effective way to reach customers, and should be a part of your overall marketing strategy. It's also quite affordable and easy to set up campaigns. But in order to get the most from your text marketing efforts, you need a solid call to action in your messages.

Your call to action is a simple statement that can make or break your entire text marketing campaign. It should tell your mobile subscribers what to do next, and why they should do it. Consider the following three suggestions when crafting your call to action.

Create a Sense of Urgency

Don't give your viewers time to think about whether or not they should act on your offer. Instead, encourage them to act immediately. Generating a sense of urgency makes your viewers feel as if they'll miss out on a great opportunity if they don't move right away. Setting up a limited window of time for your mobile subscribers to take advantage of your offer will boost your redemption rates.

For instance, "Show this message at the checkout within 24 hours to get 25 percent off your purchase" tells your readers that in order to reap the benefits of the offer, they've got to act right away or they'll lose out. By crafting a limited-time call to action, you can effectively increase your redemption rates. Don't give your viewers the option to wait and think about it.

Tell Your Customer Why They'll Benefit

The best calls to action create value for customers. Your mobile subscribers enjoy feeling as though they are receiving special benefits from participating in your mobile program.


A compelling call to action will entice readers to follow through with your offer.

Focus your call to action on the benefits for customers. Don't just say "Buy Now" or "Subscribe Today." You've got to show your mobile subscribers why they should buy or subscribe. "Buy now to receive 20 percent off," or "Subscribe today to gain exclusive access" are better examples that include a clear benefit of why your text message recipient should act on your offer.

Be Clear and Direct

A call to action should be clearly understood by the reader. Vague directions will do little to compel a person to take action. An obscure, uninspiring "click here" message isn't going to entice anyone to venture off to your landing page. Instead, the statement should make it clear what it is you want your reader to do in order to reap the benefits.

For instance, a message along the lines of "Add to your cart now to save 25 percent on your purchase" cannot be misinterpreted. It's clear, direct, and to-the-point while identifying the benefits that will come along with that action. The specific language that you use in your call to action must be too tempting to ignore.

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Text message marketing is an effective way to reach new customers and retain existing ones, but it's important to use it to its fullest potential. At Club Texting, we can help you develop a solid SMS marketing plan that will result in high conversions.

Club Texting can help you reach hundreds of thousands of viewers in seconds. Try Club Texting for free with no obligation to find out how!