Mobile marketing is a godsend for the restaurant business. Whether you’re running a franchise within a global chain of fast-food outlets, or trying to reach out to locals for a mom ‘n’ pop diner, leveraging the power of smartphones should be a central part of your marketing strategy. Here are the best applications of mobile technology for restaurants:
- Texting. This is the kicker. Cheap, fast, reliable – bulk texts can fulfill all sorts of dreams you may have for growing your business. You can use texting to send out menu updates, courtesy messages and reservation reminders. Set up an opt-in text list by offering promotions to customers who sign up. What’s the best way to do that? Read on…
- Mobile coupons. If you doubt the efficacy of this emerging form of discounting, think on this: mobile coupons have a redemption rate nearly 25% higher than printed internet coupons and around 10 times higher than mail or newspaper distributed coupons! Guess what else? They’re significantly cheaper than any other form of coupon, so if you’re considering getting into the coupon game, there really is no other option.
- Geo-fencing. This emergent technology uses GPS to define the geographical boundaries of a specific mobile device. It allows restaurants to trigger texts and emails to that device when it comes inside the boundaries. So if one of your customers is in the area, you can send them special offers based on their favorite dishes.
- Surveys and polls. Engage your customers directly by asking them what kinds of combination deals they might be interested in. For instance, would they prefer a lunch deal with two free sides or a starter and a dessert? Send out surveys to get feedback on customer service by asking for star ratings on your latest daily specials.
- QR codes. These are ideal for out-of-hours engagement. Set up sign on your store front with a QR code so if hungry customers are constantly walking by when you’re closed, you can think about the possibility of extending your opening hours.
Mobile marketing offers so many opportunities for localized, targeted customer engagement. For small restaurants, texting is an affordable way into the mobile marketing revolution, so if you’re hungry for customers, start changing the way you do business today.